IT Field Training Consultant - Utah/Colorado
Company: Disability Solutions
Location: Indianapolis
Posted on: November 1, 2024
Job Description:
Roche fosters diversity, equity and inclusion, representing the
communities we serve. When dealing with healthcare on a global
scale, diversity is an essential ingredient to success. We believe
that inclusion is key to understanding people's varied healthcare
needs. Together, we embrace individuality and share a passion for
exceptional care. Join Roche, where every voice matters.The
PositionA healthier future. It's what drives us to innovate. To
continuously advance science and ensure everyone has access to the
healthcare they need today and for generations to come. Creating a
world where we all have more time with the people we love. That's
what makes us Roche.The IT Field Training Consultant provides
tailored on-the-job IT training on the to customers' laboratory
staff during initial implementation, go-live, and post go-live as
required. This position in the Roche Support Network (RSN) partners
with several internal groups (commercial project management office,
IT sales, commercial education group, and marketing management) to
provide customized remote and onsite training to new customers and
customers with highly complex workflows.This field-based position
will require approximately 50-70% travel, including overnights,
within the US. Some international travel may also be required.
Candidates must currently reside within 50 miles of a major, US
metropolitan airport. JOB FACTS
- Collaborates with IT sales around upcoming and ongoing customer
training needs within supported region
- Consults with customers to understand their specific lab's
workflow and how the Roche IT solution fits and controls it
- Identifies new customer IT training needs and participates in
standard development to meet those needs
- Creates tailored training plans for customers based on their
specific lab needs
- Delivers onsite and remote customer training sessions
- Incorporates lab-specific knowledge to deliver tailored
customer on-the-job customer training and ensures training
deadlines are met
- Assists key operators with bench tech training both as part of
initial implementation and as ongoing needs arise due to staff
turnover.
- Assists customers with minor changes to system post
implementation as scoped in customer training plans, lifecycle
management training, and other means to increase customer
self-sufficiency
- Serves as the local training resource to support customers with
reinforcement training needs and drives customer-to-customer
knowledge sharing across the regionWHO YOU ARE
- Bachelor's degree in a related discipline or equivalent
education and work experience
- 5 years of progressive experience within the diagnostics
industry or other relevant progressive experience
- Advanced knowledge in an area of specialty as demonstrated
through an advanced degree and/or in-depth technical experience in
the support of laboratory clinical chemistry, immunology,
information technology, molecular, tissue and/or automation
systemsPreferred Qualifications
- Currently reside within 50 miles of a major metropolitan
airport in the US
- Able and willing to travel 50-70%, including overnight and some
international travel
- Experience using and/or configuring middleware solutions,
ideally cobas infinity laboratory solution
- Specialized, advanced knowledge of clinical chemistry and
immunology laboratory workflows, ideally on Roche platforms
- Experience in working in an agile environment
- Former technical IT or laboratory training experienceADDITIONAL
INFORMATION
- Company car is provided with this position.
- This is a field-based, remote position.Relocation benefits are
not offered for this positionThe expected salary range for this
position based on the primary location of Indianapolis is $91,100 -
$169,100. Actual pay will be determined based on experience,
qualifications, geographic location, and other job-related factors
permitted by law. A discretionary annual bonus may be available
based on individual and Company performance. This position also
qualifies for the benefits detailed at the link provided below.Who
we areAt Roche, more than 100,000 people across 100 countries are
pushing back the frontiers of healthcare. Working together, we've
become one of the world's leading research-focused healthcare
groups. Our success is built on innovation, curiosity and
diversity.As a global leader in healthcare, Roche Diagnostics
offers a broad portfolio of products, tools and services that help
in the prevention, diagnosis and management of diseases like HPV,
HIV, hepatitis and diabetes as well as other medical conditions,
such as fertility and blood coagulation. These products and
services are used by researchers, physicians, patients, hospitals
and laboratories worldwide to help improve people's lives. Roche is
an equal opportunity employer and strictly prohibits unlawful
discrimination based upon an individual's race, color, religion,
gender, sexual orientation, gender identity/expression, national
origin/ancestry, age, mental/physical disability, medical
condition, marital status, veteran status, or any other
characteristic protected by law.If you have a disability and need
an accommodation in relation to the online application process,
please contact us by completing this form .
Keywords: Disability Solutions, Lawrence , IT Field Training Consultant - Utah/Colorado, Professions , Indianapolis, Indiana
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