Senior Manager, Service Communications

Company: Disability Solutions
Location: Indianapolis
Posted on: November 7, 2024

Job Description:

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionSenior Manager, Service CommunicationsA healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.Job Facts:As a Senior Manager of Service Communications, you will be responsible for driving effective and efficient change management communications for the service organization that distill and disseminate vision, mission, values, brand and strategy, in collaboration with c-suite level executives and the core leadership team.Under the direction of Head of PR and Employee Communications, you will draw on your proven expertise in internal, customer and change management communications to help the Roche Support Network bring their story to life as you articulate and proliferate our unique culture. You will craft communications strategies that help connect people to our shared mission and one another. In this role, you will apply your creativity, writing and visual mastery to help innovate and elevate both employee and customer experiences.The Opportunity:

• Develop and implement internal, customer and change management communications strategies with a focus on creating and increasing employee engagement, building community, driving business imperatives and reinforcing corporate culture and values
• Support implementation and ensure delivery of holistic communications for site and field based employees through town halls, and internal channels such as intranet, digital signage, internal emails and Gsites
• Bring communications strategies to life through integrated, compelling content and visual storytelling across channels and audiences
• Serve as a collaborative partner with colleagues on the broader Corporate Communications team to help drive integrated communications executionWho you are:
  • Bachelor's degree in Management, Marketing, Communications or related field
  • 8 years marketing, communications or related business experience
  • Demonstrated ability in prioritizing multiple projects
  • Excellent written and verbal communications skills
  • Strong Analytical skills and problem solving abilityPreferred Qualifications:
    • Master's Degree in english, communications, journalism, public relations or related field
    • Proven excellence in writing, communications planning, strategy and visual storytelling, including backend technical aspects
    • Proven experience in internal, customer and change management communications
    • Communications leadership of a large organizational transformation
    • Service / support communications experience and ownership
    • Strong stakeholder management and ability to work with all levels of employees, particularly executives
    • High level of personal accountability, sense of urgency and true belief in the power of communicationsThe expected salary range for this position based on the primary location of Indianapolis,IN is 98,400 and 182,800. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.As a global leader in healthcare, Roche Diagnostics offers a broad portfolio of products, tools and services that help in the prevention, diagnosis and management of diseases like HPV, HIV, hepatitis and diabetes as well as other medical conditions, such as fertility and blood coagulation. These products and services are used by researchers, physicians, patients, hospitals and laboratories worldwide to help improve people's lives. Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form .

Keywords: Disability Solutions, Lawrence , Senior Manager, Service Communications, Executive , Indianapolis, Indiana