ACCOUNT MANAGER - CLEVELAND
Company: Sonova AG
Location: Ohio City
Posted on: October 18, 2024
Job Description:
Who we are
In a life without sound, our work provides meaning. As a leading
provider of innovative hearing care solutions, we are not just a
company that makes products: we are a team on a mission to help
people enjoy the delight of hearing. To enable a life without
limitations, through our core business brands - Phonak, Unitron,
Advanced Bionics, and Connect Hearing - we develop, manufacture and
distribute solutions that push the limits of technology and
redefine the future of our industry.
The Way We Work
At Sonova we value our employees and prioritize their wellbeing. We
believe people do their best and most innovative work in an
inclusive environment that provides opportunities for engagement
and collaboration across the business while offering flexibility
for individuals in how they get the work done. Each team designed
their optimal work model, customizing a working environment that
balances team, business and individual needs to ensure successful
business outcomes. By offering working options, we support more
flexible and individualized time management opportunities,
contribute to a healthy work-life integration, increase employee
engagement, allow for the building of meaningful working
partnerships, and optimize productivity, acknowledging you have a
life outside of work. Sonova has chosen a HYBRID WORK MODEL,
customized by team, that keeps our employees supported, motivated
and engaged.
Sonova Values
At Sonova, we come to work every day knowing that continuous
innovation across all disciplines, our shared engagement as a team
and our responsible approach to all things we do, brings the
delight of hearing to millions of people: to hear better, to listen
to music, to communicate effortlessly with friends and loved ones,
and to fully enjoy life with all its great variety of sounds. In
doing so, our shared core values reflect the corporate culture that
defines and unites us as a company across all brands and
regions.
- We Care -- We care for our employees, customers and consumers,
as well as our shareholders and society.
- We drive innovation -- We courageously pioneer new ideas and
approaches to come up with impactful innovations, to delight
customers and consumers.
- We strive for excellence -- We act with agility. We aim to
excel. We are continuously working on improving products, services,
processes and skills, to realize growth.
- We take accountability -- We deliver on our commitments. We
take accountability to provide outcomes in agreed quality and time,
always acting with integrity.
- We build the best teams -- We team up. We grow talent. We
collaborate with people of diverse backgrounds to win with the best
team in the market place.
Cleveland
Account Manager
The Account Manager will focus on cultivating new business within
the region, managing his / her time effectively by focusing on the
right accounts in their region and collaborate and coordinate
effectively with internal partners to ensure optimal resource
deployment.
Our Offer to You:
- Improving the quality of life of millions of people suffering
from hearing loss
- A challenging and motivating assignment as part of a dynamic
team
- Modern mindset and processes, accommodating flexible working
conditions
- Opportunities for further responsibilities and support for
further training and development
- Sonova's outstanding opportunities and career growth Main Tasks
and Responsibilities:
- Make required number of sales calls per week to current or new
customers within territory
- Maintain and increase sales of all products within
territory
- Promotion and demonstration of new products
- Training on the fitting and fine tuning of products and
software
- Coordinates with Regional Key Account Managers and Regional
Directors to deploy at certain and preidentified key account clinic
locations to maximize Phonak demand.
- Coordinates with inside sales rep group to pursue leads
generated by team within territory and to support covered clinical
accounts.
- Collaborates with Regional Directors, Trainers, Regional Key
Account Managers, Inside Sales Support and Marketing/Inner circle
to accomplish sales and growth objectives.
- Coordinates with trainers to ensure optimal deployment
- On-boarding and training of new accounts
- Needs analysis and provide product solutions for accounts
- Negotiate pricing
- Provide recommendations on marketing strategies for customer
business growth
- Maintain strong relationships and rapport with existing and new
customers within territory
- Ensure all customer needs are met through personal or group
product training
- Represent Phonak at national and regional meetings as
required
- Achieve sales quota as assigned in territory
- Comply with internal policies and procedures for documenting
customer visits in CRM system on a daily basis
- Work closely with Business Development Manager to transition
and on-board new accounts
- Work closely with Customer Trainers on difficult fittings
- Comply with internal policies and procedures, including
documenting customer visits in Salesforce
- Maintain timely and accurate expense reporting in Concur
- Comply with all local, state and federal laws and
requirements
- Travel up to 75% required
- Other duties as assigned Success will be measured by:
- Sales targets for fully owned accounts, owned points of sale of
assigned key accounts, activity levels and funnel progress in owned
accounts
- Financial targets Education and Skillset:
- Bachelor's Degree or equivalent work experience required,
Masters or AuD preferred
- Knowledge of HI technology and practices, previous experience
assisting patients independently
- Experience in the hearing healthcare industry and/or business
consulting preferred
- Action oriented, competitive, develops own talent, drives for
results, grit, takes responsibility/accountability, change agent,
comfortable with long-term gratification, courageous,
curious/inquisitive
- Proficient knowledge of HI technology and industry practices,
appropriately independent
- Experience fitting Phonak technology preferred
- Experience with CRM systems, Strong Microsoft office skills
Health Benefits and Perks:
- Medical, dental and vision coverage*
- Health Savings, Health Reimbursement, Flexible
Spending/Dependent Care Accounts
- TeleHealth options
- 401k plan with company match*
- Company paid life/ad&d insurance
- Additional supplemental life/ad&d coverage available
- Company paid Short/Long-Term Disability coverage (STD/LTD)
- STD LTD Buy-ups available
- Accident/Hospital Indemnity coverage
- Legal/ID Theft Assistance
- PTO, floating Diversity Day, & paid holidays*
- Paid parental bonding leave
- Employee Assistance Program (24/7 mental health support
hotline, 5 company paid counseling sessions and more)
- Robust Internal Career Growth opportunities
- Tuition reimbursement
- Hearing aid discount for employees and family
- Internal social recognition platform
- D&I focused: D&I council and employee resource
groups
*Plan rules/offerings dependent upon group Company/location.
Sonova is an equal opportunity employer
We team up. We grow talent. We collaborate with people of diverse
backgrounds to win with the best team in the market place. We
guarantee every person equal treatment in regard to employment and
opportunity for employment, regardless of a candidate's ethnic or
national origin, religion, sexual orientation or marital status,
gender, genetic identity, age, disability or any other legally
protected status.
Keywords: Sonova AG, Lawrence , ACCOUNT MANAGER - CLEVELAND, Executive , Ohio City, Indiana
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