Senior Mortgage Default Manager
Company: Fifth Third Bank
Location: Cincinnati
Posted on: September 24, 2024
Job Description:
Make banking a Fifth Third better
We connect great people to great opportunities. Are you ready to
take the next step? Discover a career in banking at Fifth Third
Bank.GENERAL FUNCTION:Provides the leadership, strategy, staffing,
review and motivation to inspire the Fifth Third Vision needed to
control losses, expenses, delinquency and to produce maximum
recoveries and income required to meet or exceed corporate
objectives and increase shareholder equity for Mortgage
Collections. Provides leadership to collections team so overall
departmental customer service and productivity goals are met or
exceeded. Focuses on resolving collection issues in a customer
centric manner. Handles moderate to complex issues. May be tasked
with managing various aspects of the collection process.Responsible
and accountable for risk by openly exchanging ideas and opinions,
elevating concerns, and personally following policies and
procedures as defined. Accountable for always doing the right thing
for customers and colleagues, and ensures thatactions and behaviors
drive a positive customer experience. While operating within the
Bank#s risk appetite, achieves results by consistently identifying,
assessing, managing, monitoring, and reporting risks of all
types.ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Responsible for leadership of mortgage collections department,
leading a cross functional team or teams.
- Plans, Assigns, and Monitors workflow to maintain optimum
efficiency and effectiveness, handling complex customer or service
issues to provide best in class service expectations.
- Leads diverse Group performing a multitude of production duties
for both secured and unsecured products.
- Reviews operational procedure recommendations and approves
changes to improve productivity.
- Inspects processes and Identifies risk exposure to the Bancorp
and Reviews department and bank processes, procedures, and policy
recommendations, approving changes to ensure proper Controls are in
place.
- Develops management practices or strategies to improve Bancorp
results in alignment with compliance.
- Works with investors, insurers, and Regulatory agencies to Meet
and exceed all requirements.
- Partners with internal quality groups to Meet and exceed all
expectations and Prepares action plans if performance is below
expectations.
- consistently Meets or exceeds financial or production targets
as defined by senior management.
- accountable for quality Monitoring and Assessment results.
- acts as lead person on all compliance matters and Works with
internal and external auditors.
- Handles highly escalated interactions with Customers and
employees.
- Responds to questions from Customers and internal staff members
in accordance with core values and assures the complaint tracking
database is current and open issues resolved.
- Responsible for developing strong partnerships with
stakeholders such as business Controls, Legal, compliance,
etc.
- Evaluates employee performance on a daily basis, providing
counseling and guidance monthly.
- Leads culture in developing an overall training path to meet
the needs of the department and ensures training issues are
identified and remedial steps implemented to ensure staff is
adequately trained.
- Leads the establishment of employee, area or department
productivity and financial goals.
- Administers all human resource policies and procedures in a
fair and consistent manner.
- Performs any other duties as assigned.SUPERVISORY
RESPONSIBILITIES:Responsible for providing employees timely,
candid, and constructive performance feedback; developing employees
to their fullest potential and provide challenging opportunities
that enhance employee career growth; developing the appropriate
talentpooltoensure adequate bench strength and succession planning;
recognizing and rewarding employees for accomplishments.MINIMUM
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- High school diploma required. Bachelor's degree preferred.
- Minimum 5 years of collections or equivalent work experience
required
- Minimum 5 years management experience required
- Excellent verbal and written communication skills.
- Advanced experience with Microsoft office products, such as
Access, Word, Excel, PowerPoint and Outlook.
- Leadership skills, Initiative, a detail orientation, strong
analytical skills, and decisive decision-making skills.
- Ability to display commitment as a role model for Change
management and Utilizes collaborative approach to identify and
recommend solutions to issues.
- Ability to work in a team environment, presenting a
Professional image and commanding the respect of staff, peers, and
senior management.
- Displays strong Executive presence with Ability to work with
all levels of the organization including senior leadership.
- Advanced knowledge of loan collection policies, procedures, and
activities.
- Advanced knowledge of collection laws, regulations, principles
of credit lending, and risk management.
- Utilizes a large degree of independence and problem solving
with Ability to multi-task and be flexible.
- Manages the formulation and implementation of changes in
policies and procedures that impact not only the collection
department but other areas within the organization as well.
- Leads Change management within the department.Senior Mortgage
Default ManagerLOCATION -- Cincinnati, Ohio 45227Fifth Third Bank,
National Association is proud to have an engaged and inclusive
culture and to promote and ensure equal employment opportunity in
all employment decisions regardless of race, color, gender,
national origin, religion, age, disability, sexual orientation,
gender identity, military status, veteran status or any other
legally protected status.
Keywords: Fifth Third Bank, Lawrence , Senior Mortgage Default Manager, Executive , Cincinnati, Indiana
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