21st Century Scholars Student Success Coach (Student Support Specialist)
Company: Indiana University
Location: Indianapolis
Posted on: September 21, 2024
Job Description:
DepartmentUNIVERSITY COLLEGE (IN-UCOL-IUINA)Department
InformationIU Indianapolis is an urban campus. We are committed to
being a welcoming campus community that reflects and enacts the
values of diversity, equity and inclusion. We seek candidates who
seek to understand different perspectives and cultures, who can
actively contribute to a work climate where differences are valued
and supported, and who are sensitive to cultural norms,
expectations and ways of communicating. We hope to identify
individuals who can assist us in dismantling racism and other
oppressions so that everyone has the opportunity to succeed at IU
Indianapolis.The Division of Undergraduate Education (DUE) serves
as the catalyst for enhancing the quality of the undergraduate
student experience while promoting on-time graduation for all
undergraduate students at IU Indianapolis. 3 units report up to the
DUE: University College, Honors College and the Institute for
Engaged Learning.The Office of Communications and Digital Strategy
serves as the central communications team for the Division of
Undergraduate Education, providing marketing and communication
leadership, strategy, services, and education to division
stakeholders.Job SummaryThe 21st Century Scholars Student Success
Coach will report directly to the Director of the 21st Century
Scholars Success Program. Department-Specific Responsibilities
- Guides, coaches, and supports students to ensure their success,
retention, and progression towards graduation.
- Delivers proactive and personalized success coaching to 21st
Century Scholars.
- Utilizes innovative and comprehensive methods to equip students
with the tools and resources needed for academic achievement.
- Promotes active student involvement.
- Aids in on-time graduation.
- Actively participates in unit initiatives that revolve around
student engagement and retention.
- Contributes to the development and coordination of a
comprehensive retention program for 21st Century Scholars.
- Conducts personalized outreach to identify academic and
socio-emotional challenges and guide students in crafting success
plans.
- Evaluates and recommends educational solutions for a diverse
student body, providing referrals to campus and community
resources, coaching students in organizational and academic skills,
and fostering strengths, interests, and motivations.
- Bridges support across academic advising, admissions, and
program operations, delivering tailored success programs for 21st
Century Scholars' eligibility criteria.
- Generates reports to monitor student progress, and use data
analysis for strategic interventions.
- Actively engages in meetings, and stay updated on departmental
policies.
- Implements effective case management strategies to support
students in navigating higher education.
- Develops and implements programs and initiatives that offer
support for students in crisis, facing adversity or challenges, or
who belong to an under-represented or minority student
population.
- Interfaces directly with students by attending student
programming events, advising student organization leaders, meeting
one-on-one to discuss support needs, and gathering satisfaction
feedback from student participants to implement into future student
services initiatives and objectives.
- Ensures confidentiality of student concerns, university policy
compliance, and a culture of care within all direct student
interactions.
- Collaborates with staff with the department and other
departments, as well as academic and campus leaders, on shared
student support goals, often coordinating funding to sponsor
student programs and initiatives.
- Projects outcomes for support services offered at the program,
department/division, or campus level.
- Measures and evaluates effectiveness of student support
initiatives against projected outcomes.
- May prepare reports on impact to students and budget and may
present to stakeholders on effectiveness and to secure funding for
initiatives moving forward.
- Plans and coordinates communications for student support
initiatives to ensure student participation, inclusion, and
engagement.
- May serve on committees and perform student support research
across the field of higher education and at peer institutions to
identify and recommend best practices.General Responsibilities
- Develops and implements programs and initiatives that offer
support for students in crisis, facing adversity or challenges, or
who belong to an under-represented or minority student
population.
- Interfaces directly with students by attending student
programming events, advising student organization leaders, meeting
one-on-one to discuss support needs, and gathering satisfaction
feedback from student participants to implement into future student
services initiatives and objectives. Places an emphasis on
confidentiality of student concerns, university policy compliance,
and a culture of care within all direct student interactions.
- Collaborates with staff in own department and other
departments, as well as academic and campus leaders, on shared
student support goals, often coordinating funding to sponsor
student programs and initiatives.
- Projects outcomes for support services offered at the program,
department/division, or campus level. Measures and evaluates
effectiveness of student support initiatives against projected
outcomes; regularly prepares reports on impact to students and
budget and may present to stakeholders on effectiveness and to
secure funding for initiatives moving forward.
- Serves on committees and performs student support research
across the field of higher education and at peer institutions to
identify and recommend best practices.
- Plans and coordinates communications for student support
initiatives to ensure student participation, inclusion, and
engagement.
- May provide guidance to other student support staff; makes
process recommendations to manager for improved delivery of
service.QualificationsCombinations of related education and
experience may be considered. Education beyond the minimum required
may be substituted for work experience. Work experience beyond the
minimum required may be substituted for education.
EDUCATIONRequired
- Bachelor's degree in education, public affairs, public health,
counseling, social work, business, or related fieldPreferred
- Master's degree in higher education student affairs or related
fieldWORK EXPERIENCERequired
- 2 years in student services, higher education, social work,
counseling, law, or related fieldPreferred
- Experience with 21st Century Scholars Success and/or Peer
Coaching ProgramsSKILLSRequired
- Proficient communication skills
- Maintains a high degree of professionalism
- Demonstrated time management and priority setting skills
- Demonstrates a high commitment to quality
- Possesses flexibility to work in a fast paced, dynamic
environment
- Seeks to acquire knowledge in area of specialty
- Highly thorough and dependable
- Demonstrates a high level of accuracy, even under pressure
- Demonstrated ability to maintain confidential information
- Ability to simultaneously handle multiple priorities
- Demonstrates excellent judgment and decision making skills
- Demonstrated customer service skills
- Knowledge of student development, counseling, or career
development theories and practices
- Knowledge of current needs and trends of diverse student
populations
- Ability to advise students individually and in groups on
student-related matters
- Commitment to working with people from diverse backgrounds and
demonstrated cultural competency
- Ability to build strong partnerships with students and other
university departmentsPreferred
- Demonstrates a student-centered philosophy that embraces
inclusivity in providing services and resources
- Ability to maintain positive relationships with students
- Knowledge of the operational aspects, services, and activities
inherent to a student retention program
- Demonstrates sensitivity to the diverse needs of students from
various backgroundsWorking Conditions / DemandsThis role requires
the ability to effectively communicate and to operate a computer
and other standard office productivity equipment. The position
involves sedentary work as well as periods of time moving around an
office environment and the campus. The person in this role must be
able to perform the essential functions with or without an
accommodation.Work LocationIU IndianapolisIndianapolis,
IndianaAdvertised Salary$43,888 - $46,226 per year based on
experienceBenefits OverviewFor full-time staff employees, Indiana
University offers a wide array of benefits including:
- Multiple plan options for medical insurance
- Dental insurance
- Health Savings Account with generous IU contribution
- Life insurance, LTD, and AD&D options
- Base retirement plan contribution from IU, subject to
vesting
- Additional supplemental retirement plan options
- Tuition benefit for IU classes
- 10 paid holidays per year
- Generous Paid Time Off
- Paid Parental Leave
- Employee Assistance Program (EAP)Learn more about our benefits
by reviewing our online Benefits Brochure.Job ClassificationCareer
Level: CareerFLSA: ExemptJob Function: Student ServicesJob Family:
Student Support Click here to learn more about Indiana University's
Job Framework.Posting DisclaimerThis posting is scheduled to close
at 11:59 pm EST on the advertised Close Date. This posting may be
closed at any time at the discretion of the University, but will
remain open for a minimum of 5 business days. To guarantee full
consideration, please submit your application within 5 business
days of the Posted Date.If you wish to include a cover letter, you
may include it with your resume when uploading attachments.Equal
Employment OpportunityIndiana University is an equal employment and
affirmative action employer and a provider of ADA services. All
qualified applicants will receive consideration for employment
based on individual qualifications. Indiana University prohibits
discrimination based on age, ethnicity, color, race, religion, sex,
sexual orientation, gender identity or expression, genetic
information, marital status, national origin, disability status or
protected veteran status. Indiana University does not discriminate
on the basis of sex in its educational programs and activities,
including employment and admission, as required by Title IX.
Questions or complaints regarding Title IX may be referred to the
U.S. Department of Education Office for Civil Rights or the
university Title IX Coordinator. See Indiana University's Notice of
Non-Discrimination here which includes contact information.Campus
Safety and SecurityThe Annual Security and Fire Safety Report,
containing policy statements, crime and fire statistics for all
Indiana University campuses, is available online. You may also
request a physical copy by emailing IU Public Safety at iups@iu.edu
or by visiting IUPD.Contact UsRequest SupportTelephone:
812-856-1234
Keywords: Indiana University, Lawrence , 21st Century Scholars Student Success Coach (Student Support Specialist), Education / Teaching , Indianapolis, Indiana
Didn't find what you're looking for? Search again!
Loading more jobs...