BUSINESS OFFICE ASSOCIATE - PART-TIME
Company: CarMax
Location: Indianapolis
Posted on: October 19, 2024
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Job Description:
7144 - Indianapolis - 9750 N Gray Rd, Indianapolis, Indiana,
46280CarMax, the way your career should be!Provide an iconic
customer experience - Summary:Under general direction from the
Business Office Manager, this position is responsible for providing
exceptional customer service in a fast paced, team-oriented
environment through the facilitation of the sales, auction, and
appraisal process. These processes include responsibility for cash
management, processing and auditing of paperwork associated with
sales, and providing exceptional customer service by answering
questions and handling incoming calls.What you will do - Essential
Responsibilities:Assists store personnel and all store departments
in their daily functions while adhering to CarMax
guidelinesProvides customer service by greeting customers,
balancing overflow traffic, listening to and answering customer
questions and explaining paperwork process.Seeks win/win solutions
for the customer and partners appropriatelyProcesses paperwork
associated with retail/wholesale automobile sales may include
printing daily reports, maintaining deal jackets, contacting
finance companies regarding contracts, obtaining required
information regarding registration and/or titling, processing
reassignments, and auditing completed paperworkProcesses auction
sales, dealer registration, and/or appraisal lane purchases to
include the collection of titles (calls and follow up),payoffs,
proper paperwork and signatures from customers in order to send the
appropriate documentation to the Home Office for the funding of
draftsManages multiple pay types including receiving and counting
money, distributing funds, preparing deposits and handling of the
safe withconsiderations to security and loss prevention.Processes
paperwork affiliated with the state DMV. This may include
submitting paperwork necessary to title or and register a vehicle
for a customer after the sale or obtaining a title for a customer
after the sale.Mentor new Business Office Associates, as well as,
train other store departments on Business Office process and
procedureClerical responsibilities may include, but is not limited
to: copying, filing, reconciliation of missing dealer plates or
information and data entry into Microsoft Excel and proprietary
systems as required for logging vehicle registration tags.Answers
multi-line phone system, responds to callers' needs and direct
calls as appropriate.Learn and succeed as part of a team:Pleasant,
but noisy office environmentNumerous distractions and disruptions
due to incoming communicationMay require walking or standing for
extended periods of timeVariety of work schedules with shifts that
do include nights, weekends, and holidays.Wear CarMax clothing
(acquired through the company) at all times while working in the
storeQualifications:Work requires ability to:Read, interpret and
transcribe data in order to maintain accurate recordsUse resources
and partnership to balance the needs of the customer and the
businessUnderstand numeric filing systemUse word processing,
spreadsheet and other programs, displaying intermediate PC
skillsAbility to prioritize and multi-task in a deadline oriented
environment which requires above average organizational skills and
attention to detailLift objects that weigh as much as 15-20
lbsSpeak and listen effectively in dealing with both internal and
external customers, in person, over the phone, and writtenComplete
CarMax provided training as requiredDevelop partnerships with Sales
team and other departments in order to provide quality customer
serviceMaintain confidentiality of all records, files and reports
within the scope of the positionReport Asset Protection and/or
Human Resource related issues to managementUpon an applicant's
request, CarMax will consider reasonable accommodation to complete
the CarMax Job Application.
Keywords: CarMax, Lawrence , BUSINESS OFFICE ASSOCIATE - PART-TIME, Administration, Clerical , Indianapolis, Indiana
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