Remote Call Center Customer Service Rep $18.50hr (EST)
Company: Disability Solutions
Location: Indianapolis
Posted on: May 7, 2024
Job Description:
ABOUT THE COMPANYRepublic Services, Inc. (NYSE: RSG) is a leader
in the environmental services industry. We provide customers with
the most complete set of products and services, including
recycling, waste, special waste, hazardous waste and field
services.--Our industry-leading commitments to advance circularity
and support decarbonization are helping deliver on our vision to
partner with customers to create a more sustainable world.In 2023,
Republic's total company revenue was $14.9 billion, and adjusted
EBITDA was $4.4 billion. We serve 13 million customers and operate
more than 1,000 locations, including collection and transfer
stations, recycling and polymer centers, treatment facilities, and
landfills.Although we operate across North America, the collection,
recycling, treatment, or disposal of materials is a local business,
and the dynamics and opportunities differ in each market we serve.
By combining local operational management with standardized
business practices, we drive greater operating efficiencies across
the company while maintaining day-to-day operational decisions at
the local level, closest to the customer.Our customers, including
small businesses, major corporations and municipalities, want a
partner with the expertise and capabilities to effectively manage
their multiple recycling and waste streams. They choose Republic
Services because we are committed to exceeding their expectations
and helping them achieve their sustainability goals. Our 41,000
team members understand that it's not just what we do that matters,
but how we do it.Our company values guide our daily actions:
- Safe: We protect the livelihoods of our colleagues and
communities.
- Committed to Serve: We go above and beyond to exceed our
customers' expectations.
- Environmentally Responsible:--We take action to improve our
environment.
- Driven: We deliver results in the right way.
- Human-Centered:--We respect the dignity and unique potential of
every person.We are proud of our high employee engagement score of
86. We have an inclusive and diverse culture where every voice
counts. In addition, our team positively impacted 4.6 million
people in 2023 through the Republic Services Charitable Foundation
and local community grants. These projects are designed to meet the
specific needs of the communities we serve, with a focus on
building sustainable neighborhoods. ----STRATEGYRepublic Services'
strategy is designed to generate profitable growth. Through
acquisitions and industry advancements, we safely and sustainably
manage our customers' multiple waste streams through a North
American footprint of vertically integrated assets. --We focus on
three areas of growth to meet the increasing needs of our
customers: recycling and waste, environmental solutions and
sustainability innovation.With our integrated approach,
strengthening our position in one area advances other areas of our
business. For example, as we grow volume in recycling and waste, we
collect additional material to bolster our circularity
capabilities. And as we expand environmental solutions, we drive
additional opportunities to provide these services to our existing
recycling and waste customers.Recycling and WasteWe continue to
expand our recycling and waste business footprint throughout North
America through organic growth and targeted acquisitions. The 13
million customers we serve and our more than 5 million pick-ups per
day provide us with a distinct advantage. We aggregate materials at
scale, unlocking new opportunities for advanced recycling. In
addition, we are cross-selling new products and services to better
meet our customers' specific needs.Environmental SolutionsOur
comprehensive environmental solutions capabilities help customers
safely manage their most technical waste streams. We are expanding
both our capabilities and our geographic footprint. We see strong
growth opportunities for our offerings, including PFAS remediation,
an increasing customer need.--SUSTAINABILITY INNOVATIONRepublic's
recent innovations to advance circularity and decarbonization
demonstrate our unique ability to leverage sustainability as a
platform for growth.The Republic Services Polymer Center is the
nation's first integrated plastics recycling facility. This
innovative site processes rigid plastics from our recycling
centers, producing recycled materials that promote true
bottle-to-bottle circularity. We also formed Blue Polymers, a joint
venture with Ravago, to develop facilities that will further
process plastic material from our Polymer Centers to help meet the
growing demand for sustainable packaging. We are building a network
of Polymer Centers and Blue Polymer facilities across North
America.We continue to advance decarbonization at our landfills. As
demand for renewable energy continues to grow, we have 70 landfill
gas-to-energy projects in operation and plan to expand our
portfolio to 115 projects by 2028.RECENT RECOGNITION
- Barron's 100 Most Sustainable Companies
- CDP Discloser
- Dow Jones Sustainability Indices
- Ethisphere's World's Most Ethical Companies
- Fortune World's Most Admired Companies
- Great Place to Work
- Sustainability Yearbook S&P GlobalSTART DATE: Fri June
14th, 2024SHIFTS: You must be available to work any 40 hour work
week between 7:30am-6:30pm EST Monday through Friday. TRAINING:
Paid training. No time off allowed during these first three weeks
or orientation day to ensure optimal development. PAY RATE: is
$18.50/hourREMOTE WORK: Both training and the position will be work
from home. The company provides equipment, and the employee
supplies the internet, a hard-wired internet connection and a
distraction-free work environment.
- Internet Requirements: Ping/Latency 100ms or less; Download
25MBPS; Upload 5MPBS; Packet loss 0% (Cannot use: Mobil hot-spot,
tethering, or Satellite ISP service)Employees are required to be on
video in select internal meetings and trainings.First 90 Days: To
ensure optimal development, only 2 PTO days can be requested off
after training/nesting within the first 90 days. POSITION SUMMARY:
With appropriate knowledge of the Company's services and processes
the Customer Resource Associate works under the direct supervision
of the Customer Resource Supervisor in a Customer Resource Center
to deliver the highest level of quality service to our customers.
The Customer Resource Associate receives and responds to customer
calls, inquiries, requests and complaints, which may require
research and investigation to reach resolution; and delivers
superior customer service in a prompt, respectful and courteous
manner to ensure customer concerns are resolved.PRINCIPAL
RESPONSIBILITIES:
- Successfully completes training to become knowledgeable about
the waste services industry and Republic Services' processes,
services and policies.
- Responds in a timely and accurate manner to customer service
calls, ensuring that service issues and concerns are treated in a
respectful and professional manner.
- Effectively responds to routine issues regarding residential
and commercial service matters, which may involve outbound calls
and other communications to resolve service inquiries and equipment
issues.
- Returns all internal and external calls, emails and faxes in a
timely manner to ensure that customers' concerns are understood,
addressed and resolved in an efficient and complete manner.
- Receives and reviews individual performance metric reports and
action plans with manager to understand individual
performance.
- Enters service data into computer.
- Logs information about customer service interactions into
systems; updates information in a timely and accurate manner in
order for associates to able to track service inquiries and
resolution.
- Performs other job-related duties as assigned or
apparent.QUALIFICATIONS:
- Experience using bilingual skills, particularly Spanish, in a
business environment.MINIMUM QUALIFICATIONS:--
- 1 year recent customer service or call center
experienceRewarding Compensation and BenefitsEligible employees can
elect to participate in:--- Comprehensive medical benefits
coverage, dental plans and vision coverage.--- Health care and
dependent care spending accounts.----- Short- and long-term
disability.--- Life insurance and accidental death & dismemberment
insurance.--- Employee and Family Assistance Program (EAP).---
Employee discount programs.--- Retirement plan with a generous
company match.--- Employee Stock Purchase Plan (ESPP).The
statements used herein are intended to describe the general nature
and level of the work being performed by an employee in this
position, and are not intended to be construed as an exhaustive
list of responsibilities, duties and skills required by an
incumbent so classified.-- Furthermore, they do not establish a
contract for employment and are subject to change at the discretion
of the Company.EEO STATEMENT:Republic Services is an equal
opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, gender, sexual orientation, gender identity or
expression, national origin, age, disability, protected veteran
status, relationship or association with a protected veteran
(spouses or other family members), genetic information, or any
other characteristic protected by applicable law.
Keywords: Disability Solutions, Lawrence , Remote Call Center Customer Service Rep $18.50hr (EST), Sales , Indianapolis, Indiana
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